Return and Refund Policy

Effective Date: May 1, 2025

At Luna and Laurel, your satisfaction and safety are important to us. Due to the nature of our handcrafted skincare products, we are unable to accept returns or exchanges. This policy is in place to protect the health and sanitation of all customers.

We do not accept returns on any products. All sales are final.

Refunds are only issued under the following condition:

• The item arrived broken or damaged.
   

If your order arrives damaged, please contact us within 3 days of delivery with clear photos of the damaged item and packaging. We will review your claim and, if approved, issue a refund for the item price only. Shipping costs, taxes, and tips are non-refundable.

1. Email us at thelunaandlaurelco@gmail.com within 3 days of delivery.
    
2. Include your order number, photos of the damaged item(s), and a brief description.
    
3. We’ll review your request and respond within 3–5 business days.
    

We reserve the right to deny refund requests that do not meet the above criteria.

Thank you for understanding and supporting our small-batch, artisan skincare business.